MDBIN

support plan

Created about 4 hours ago · expires in about 20 hours


name: Support and privacy URLs overview: Privacy is already live at https://onlynails.app/privacy. There is no support route yet — we will add a public /support page (FAQ + contact email) on the same SPA so App Store Connect has a valid Support URL. todos:

  • id: support-page content: Add public Support.tsx (FAQ + mailto) matching Privacy/Terms layout status: pending
  • id: route-links content: Register /support outside Gate; link from Profile, Privacy, Terms status: pending
  • id: docs content: Document https://onlynails.app/support in iOS/store listing docs status: pending isProject: false

Support and Privacy URLs for App Store

What already exists

Privacy is done. src/pages/Privacy.tsx is a public route (outside the login Gate) at /privacy. Nginx SPA fallback in deploy/nginx-web.conf already serves it. After this deploys (or if it is already live), paste this in App Store Connect → App Privacy:

  • https://onlynails.app/privacy

That Connect error is a missing form field, not a missing page.

Support does not exist. There is no /support page, no support@ contact, and no ticket/email backend. Apple only needs a public HTTPS page where users can get help — not a full helpdesk.

flowchart LR
  connect[AppStoreConnect]
  privacy["onlynails.app/privacy existing"]
  support["onlynails.app/support new"]
  connect -->|"App Privacy URL"| privacy
  connect -->|"English US Support URL"| support

What we will add

A public Support page matching Privacy/Terms (same layout, no auth):

Page contents (enough for review, no SMTP/ticketing):

  • Contact: mailto:[email protected] (keep [email protected] for deletion/privacy requests, as today)
  • Short FAQ: guest vs Apple/Google sign-in, restore purchases, cancel iOS/Android/web billing, nearby salons/location, AI credits, data deletion
  • Links to Privacy and Terms

Cross-links so the page is findable in-app:

Docs one-liners so store checklists match production:

No nginx or API changes. No contact-form backend (the repo has no mailer).

After deploy — what you paste in Connect

FieldURL
App Privacy → Privacy Policy URLhttps://onlynails.app/privacy
App Information → English (U.S.) Support URLhttps://onlynails.app/support

You still handle age ratings, content rights, and pricing yourself.

Mailbox: [email protected] (and existing [email protected]) need to deliver somewhere you actually read, or App Review mail will bounce. If those inboxes are not set up yet, point both at an address you check (GoDaddy/Google Workspace forward).